Service Department

Advantages of Utilizing our Service Department:

Quality Repair for Printers, Faxes, and Copiers
Over 20 Years Combined Experience
Hewlett-Packard, Xerox, and Lexmark Certified
We stock parts so you don't have to wait
Excellent Prices on Service and Parts
We offer only the Highest Quality New and Rebuilt Parts
All Parts and Labor ae Guaranteed
Quick Response for Short Downtime (4 hour response before 1:00PM in Austin)
Assigned Technical Represenatative for your account.

Prices:

For In field/ On-site Service our labor rates are as follows:
All printers, fax machines, and copiers, except Tektronix and Phaser machines, have a $85.00 hour labor rate, with a one hour minimum.

Tektronix and Xerox Phaser are billed at $130.00 hour.

Government and customers with large quantities of machines can receive special pricing. Contact us for details.

Preventative Maintenance Plans

We offer two types of preventative maintenace plans.

The first is a preventative maintenace plan that covers one machine for one year. It covers all labor and trip fees. We provide two free cleanings. Any parts or supplies that are required are billed seperatly.

The second type of preventative maintenance plan is an extended warranty. It covers all labor, trip fees, and parts for one year. It also includes two free cleanings per year.

Certifications

We are currently certified to repair all Hewlett-Packard Printers and some Xerox printers. Please call to verify if we are able to repair your printer under warranty.

For More Info Contact the Service Dept.

Please ask for the service manager, Richard Flores at Richard@floresandassociates.com