At Flores & Associates, we pride ourselves with offering the most personalized and trusted services in the Austin and Central Texas region.
Our techs and support advisors are equipped with the knowledge and skill to help your business get back up and running quickly and can help assist in maximizing your companies efficiency throughout the business day.
Advantages of Utilizing our Service Department:
- Quality Repair for Printers, Faxes, and Copiers.
- Over 20 Years Combined Experience.
- Hewlett-Packard, Xerox, and Lexmark Certified.
- We stock parts so you don't have to wait.
- Excellent Prices on Service and Parts.
- We offer only the Highest Quality New and Rebuilt Parts.
- All Parts and Labor are Guaranteed.
- Quick Response for Short Downtime
(4-hour response before 1:00 PM in Austin).
- Assigned Technical Representative for Your Account.
Managed Print Services Pricing:
For Infield/On-site Service our labor rates are as follows:
- All printers and fax machines, except Tektronix and Phaser machines, have a $85.00/hour labor rate, with a one-hour minimum requirement.
- Copiers $130.00/hour
- Tektronix and Xerox Phaser are billed at $130.00/hour.
- Color Printers $95.00/hour
- Government and customers with large quantities of machines can receive special pricing.
Preventative Maintenance Plans:
We offer two types of preventative maintenance plans:
- The first is a preventative maintenance plan that covers one machine for one year. It covers all labor and trip fees. We provide two free cleanings. Any parts or supplies that are required are billed separately.
- The second type of preventative maintenance plan is an extended warranty. It covers all labor, trip fees, and parts for one year. Supplies and consumables that are required are billed separately. It also includes two free cleanings per year.
We are currently certified to repair all Hewlett-Packard Printers and some Xerox printers. Please call to verify if we are able to repair your printer under warranty.
- LaserJet, Color LaserJet, DeskJet, OfficeJet, PSC, DesignJet
- Phaser, Workcentre
Contact the Service Department if you do not see your model listed above.